Support Options

Support Options & Costs

Our standard Support Options are free and are available throughout your free trial and paid subscription.

Get the full Support Options Guide

Features, workflows, and capabilities (PDF)

Download PDF
Resources

Support Options

Bryt offers multiple support options, including:

Bryt Knowledge Base

Access comprehensive documentation covering the features and functionality of the Bryt System.

View Docs

Guide Me Tours

Interactive walkthroughs that help users learn by doing and discover Bryt features with confidence.

What are Guide Me Tours

Product Videos

Browse our library of product videos designed to help you understand the features and functions of the Bryt System.

Watch Videos

Chat Support

Connect with our support team through live chat for quick answers and assistance when you need help.

Start Chat

Email Support

Email support is available to all users, regardless of the product purchased.

Send Email

Telephone Support

Speak directly with a Bryt support representative for personalized assistance.

Call Support

One-on-One ZOOM Sessions

Individualized screen-sharing training sessions with a Bryt support representative.

Book Session
Availability

Support Hours

Our standard support hours are Monday through Friday, 6:00 AM to 5:00 PM PST, excluding Holidays.

Support Hours

Chat Support

If our chat support is not available during these times, you may still use the chat function to leave your message. When Chat support is available, we will address your questions immediately.

If Chat support is not available and you choose to leave a message using the Chat tool, we will respond to your message no later than the end of the next business day.

Email Support

Generally, we are actively responding to support emails during support hours.

We make every attempt to respond to support emails on the day that they are received, but we are committed to responding to your email no later than the end of the next business day.

Telephone Support

Generally, we are actively responding to support phone calls during support hours.

We make every attempt to respond to support phone calls as they are received, but we are committed to responding to your phone calls no later than the end of the next business day.

Closures

Holiday Schedule

Stay informed about holiday closures and support availability during observed holidays.

New Years Eve

If this day falls on a regular business day, or office will close at 12:00 PM PST - no support hours after this time

New Years Day

Office Closed - no support hours

Memorial Day

Office Closed - no support hours

Fourth of July

Office Closed - no support hours

Labor Day

Office Closed - no support hours

Thanksgiving Day

Office Closed - no support hours

Christmas Eve

If this day falls on a regular business day, or office will close at 12:00 PM PST - no support hours after this time

Christmas Day

Office Closed - no support hours

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